ORDERS, SHIPPING AND RETURNS
Every package is tracked you will receive a shipping email including a tracking link
Order by 1pm on a business day it will be despatched same day
Express shipping is the time in which Australia Post takes to deliver your parcel from the time it's picked up from our warehouse to the time it arrives to you. This does not send your parcel to the front of our order queue. We package all orders in the order in which they arrive in the system.
Australia Express $12.50
New Zealand $15.00
Global - $20.00
Free Shipping For Orders Over $90
If all your selected items are in stock your order will typically be despatched within 1-2 days.
Our carrier within Australia is Australia Post.
Standard 3-7 Days
Express 1-3 Days
We wait until all stock is available. Customers may elect to have a partial order sent. We will refund for the unfulfilled item and the customer will need to re-order.
If your parcel has not arrived within Australia within 6 business days for main centres and 10 business days for rural please email customer service with your order number email@example.com Find your order number in your email confirmation, or online if you have and account with us.
We offer returns and refunds only in the unlikely event your product functionality is compromised by broken packaging. For example, a broken pump on foundation, or light that doesn’t light up on the lip gloss.
Please include your full name, order number, address with the product.
Look Academy Returns c/o Fulfilster
138 Salmon Street
Please ensure the product is packaged well and returned in the same condition that it was received.
Note we do not accept scratched, used or damaged stock, including packaging, unless the item is faulty.
Once the item has been received, and inspected a refund will be issued.
From time to time we may run out previous packaging styles as our latest packaging design arrives in our e-store, the product inside is the same.
Check your junk and SPAM folders just in case.
Check your account with us if you have created one.
In the exceptional instance that you can’t find your purchase details, please email us at firstname.lastname@example.org and we will be happy to assist you.
We do not offer change of mind refunds.
Products - ingredients
Yes our product is vegan, aside from our pencils, which are vegetarian but contain beeswax.
Look for cero alba the ingredients, which is the chemical name for beeswax.
Make up is best stored out of direct sunlight, in cool, dry places.
It is recommended to use natural products within 6 months of opening.
The product will last at least 12 months unopened, if kept out of direct sunlight and in a cool, dry place.
Our products are made as natural as can be without compromising performance.
Pure mineral based make up with no nasty ingredients are generally extremely well tolerated.
We are not aware of any sensitivities occurring from the use of our product, which has been refined carefully with our manufacturer.
No it does not.
Our products are proudly Made in Australia.
Some of our products contain fragrance, which are all from natural sources.
Please check the ingredients list on each product listing for details
Currently our products are available exclusively online.
Yes, LOOK Academy is 100% Australian owned and operated – you are supporting an Aussie business.
Yes, our products are cruelty free. We test on humans only its easier to understand the feedback. We are proudly awaiting our PETA Certification.
Our source ingredients are all naturally derived.
Our product is as natural as can be made without compromising the product performance.
Our products do not contain added sunscreen. Our foundation has an SPF value of 15 by virtue of its natural properties.
Our products contain no wheat derived ingredients and ate gluten free.
Our products do not contain Lanolin.
Yes, we will be releasing more products – Look Academy developed and sold a whole range in its classes. Our re-launch as a consumer facing mineral makeup brand entails that we will release our products in phases, one by one. Stay tuned for make up for eyes, foundations, lipsticks, cheeks. Follow us on social media to find out when you can buy.
WE hope you are as excited as we are!
The battery is not replaceable
We are working on a loyalty programme – stay tuned!
At the moment we do not have a wholesale program for our products; they can only be purchases online. Please send us and email to email@example.com with your enquiry as we definitely interested in all expressions of interest.